We will work relentlessly to fulfill
the trust you have placed in us

Last Tuesday night my company Pixorial announced to our customers that we are shutting down our service effective July 18th. I understand that this announcement may have caught some people by surprise or may have created concerns for some of our loyal customers, partners, vendors, investors, or creditors. While we made every effort to contact everyone who believed in Pixorial and supported us throughout our journey, we recognize that there may be some we missed.

First, I want to personally reassure everyone affected that the Pixorial team will work relentlessly to fulfill the trust you’ve placed in us. We ask you for patience as we juggle all the moving parts in this transition, but rest assured Pixorial will honor its obligations.

Second, for those of you interested in gaining a better perspective on our decision, here’s some additional background.

I started Pixorial with the mission of liberating all the memories locked away in your videos — to connect people with personal videos from their life experiences, videos that are currently scattered across different media, services, devices and even people.

The company initially performed media transfer services which led to development of our media sharing platform. As we built more and more applications, we quickly evolved into a pure software company. Through the hard work of our outstanding team, we have been honored with major awards including Computerworld Honors Laureate and finalist in the media category in 2010, and winner of the Colorado Technology Association 2012 Apex Award for Project of the year for our work as a Google Drive Launch Partner.

Over the past seven months we have had a dramatic increase in customer growth fueled in part by continued adoption of cloud services and also by a fundamental transformation in how we attracted and engaged our customers. We’ve been seeing the best results in the company’s history. At the same time, I came to the realization that the best thing we could do to ensure Pixorial’s future was to leverage these great metrics and look for a buyer who could invest in our continued growth.

They say that this process is like “kissing frogs”; sometimes you need to kiss a lot of frogs before you find your prince. So we approached numerous companies about acquiring Pixorial or making a strategic investment. We were very encouraged by the high number of interested parties and their positive reviews of the strong, comprehensive platform we’ve built. Unfortunately, despite our best efforts, the options that would best ensure Pixorial’s continued service have not come to fruition. Although we haven’t quite given up on finding that perfect frog, I’ve now shifted the focus of my team to ensure a smooth transition for all our customers and at the same time honor our commitments.

Lastly, I want to thank everyone who has believed in Pixorial and supported us all these years. And I want to express my deepest gratitude to the Pixorial team; I simply cannot say enough about how great you are. Thank you for giving it your best!