Pixorial Service Shutdown FAQ

How much longer will the Pixorial service be available?
The Pixorial service will remain fully operational for a month (through July 18th) to give all our users sufficient time to download all their photos and videos, or to transfer them to cloud providers such as Google Drive.

If you are using one of our mobile apps, any media you captured on that device will be accessible in the camera roll. When Pixorial shuts down on July 18th, you will no longer be able to see your personal media that is stored on the pixorial.com servers from within the mobile apps.

How do I download my media?
When you log in to your Pixorial account, you will see the email letter we sent to all users and a link to automatically create a “zip” file of all of the media in your library. A link to the zip file will be emailed to you. Additional instructions to download your media from pixorial.com servers are available in the Downloading Media section of our Help Center.

What happens to my media if I don’t download it?
If you don’t do anything, Pixorial will delete all of your media on July 19th after the service is shut down. Under no circumstances will any of your media be sold to another party or transferred without your consent.

How do I log into my account?
Your username should be the same as the email address to which we sent a Shutdown Notification message. If you are having trouble logging in, please review the article in our Help Center.

Why can’t I create a new account?
New signups are closed. Although new users have been signing up at a rate of 1,500 per day, we thought it would be best to disable all new signups since we know that the service is going to end. Therefore, effective June 17th, Pixorial has:

• Disabled new signups to the service
• Removed our Chrome app from the Google Chromestore
• Removed our Android app for mobile, tablet and GoogleTV from Google Play
• Removed our iOS app for mobile, tablets, and AirPlay from the App Store

What if I have published content from my library to social media or other sites?
We are actively working on ensuring that links to photos or videos shared through other social networks will remain available and providing users with a way to redirect those URLs so there are no broken links. We will have more details on these efforts in the near future.

What if I have a question that isn’t in this blog?
We will continue to update this blog post with new information. Please send an email to with as many details as possible. Include your username and the question or description of the problem you are having. We will follow up with you as quickly as possible.