Pixorial Inc.

On Windows XP and Vista we currently support Firefox 3 and Internet Explorer 7, Internet Explorer 8, and on Mac OSx we support Firefox 3.

Safari's cache won't store the large files needed for video. Therefore each time you use Pixorial, you would have to wait for your videos to load. Firefox eliminates this issue.

You can download Firefox for free.

Aside from a web browser you will need Adobe's free Flash player. And, the faster the internet connection, the better.

Pixorial uses the H.264 mp4 industry standard for high resolution movie files. You will need an up-to-date media player such as Apple's free Quicktime Player for Mac OS X, the free Windows Media Player or the free VLC Player which works for both Mac OS X and Windows.

The longer an application runs, the more memory and resources it uses. Closing the application and launching it again will free these resources and allow the application to continue running smoothly.

Many companies offer conversion only to DVD. Pixorial’s digital transfer to online files allows all of the following:

• conversion of originals from your masters to digital files on a secure server.
• low-res vMany companiewing of original content on password-protected website.
• ability to edit, remix, blend all of your original content online.
• ability to purchase content on a DVD. When you do request a DVD, we make a copy of your original, compress it to fit onto a DVD without encrypting it and without damaging or degrading your digitized original.
• archiving of your media content on our servers, as long as you are a Pro member in good standing.

Yes! Once we process your originals, we ship your original media back to you via UPS ground. We also offer a green alternative for customers who would like to recycle their media.

Pixorial processing time is within two weeks from receipt of media. Rush processing is coming soon.

Pixorial charges $14.99 per media, up to two hours. Pixorial offers a discount of 20% off for bulk orders that total $225 or more at time of purchase - excluding shipping and tax. See pricing.

Pixorial has an in-house lab to digitize media.

Pixorial takes extreme caution with all media.

Currently the limit for all accounts is 768Megs due to the resumable flash implementation of Pixorial's uploader.  However, we are currently in testing two new uploading mechanisms whereby you would be able to upload up to as much as you have left in your account.  There is a 10GB limit for base accounts and no limit for Pro.  Stay tuned, and we will update you in the next couple of weeks.

No! By accepting our Terms of Service, you give Pixorial the right to convert your content to digital media, for your viewing, editing and distribution purposes. Pixorial does not own your content. For more information, please see our Terms of Service.

Processing times vary based on customer volume. Please contact customer_service@pixorial.com
or (303) 557-0040 for further details.

Video uploads may take from a few minutes up to several hours, depending on length and resolution, to be processed in a standardized format for editing, remixing and viewing online.

Pixorial archives media on secure servers. Pixorial stores your digital files on secure, redundant servers.

For our Pro members, Pixorial archives your media for as long as you are a customer in good standing. For our basic free membership, media is archived for 60 days.

You may select our self ship option in lieu of purchasing a shipping kit. You will need to print the self-ship label, package your media with the barcoded printable insert that Pixorial provides, and then pay to ship your media.

At this time, we digitize only moving media, not stills.

Due to processing time involved for each piece of media,
we are unable to discount media that is under 2 hours.

Pixorial cannot digitize any media that is copyrighted.

• For Direct Uploads -- .avi, .flv, .mov, .mp4, .mpeg, .dv, .rm, .wmv. and 3gp.
  Upload up to 800 MB at a time.
• To Send to Pixorial for Upload -- VHS, VHS-C, Digital8, Hi8, Betamax, miniDV, and 8mm, Super 8 and Super 8 film with sound, DVDs and memory cards, up to 6GB. (HD and 16 mm coming soon!)

Pixorial does not offer video enhancement at this time.

Currently the only way to upload this media is to first load it into your computer and then upload it, but stay tuned because we are working on solutions for our international customers!

We will support photo uploads as variable length video clips in the near future.

You can view all of your digital video content on one password-protected web page as soon as your media has been processed.

You can make scenes (or clips) from your movies in Pixorial Scene Maker. You can easily add transitions and titles to any of your scenes or movies in Pixorial Producer. (Log in to watch our tutorial.)

Simply add your home movie into Pixorial Producer. Save your movie as a show, and then you can have it rendered as a high-resolution download or a DVD. (Log in to watch our tutorial.)

Simply take each piece of media (or master) as is and import into Pixorial Producer and then save as a show. Or, you can import some or all of your masters into Pixorial Producer and edit the best parts into one show (up to 2 hours). Once you save your edited media into a show, you can either purchase a DVD that we mail to you ($9.99), or you can order a hi-resolution (full screen, large file) download ($1.99). The download can then be burned to a DVD.

Pixorial does not currently offer this feature.

The easiest way to do this is to drop your master into the Pixorial Producer and create a show to email to yourself. You can send yourself a high-resolution download for $1.99, or a lower-resolution download for free.

Once your files have been digitized, you can drop your file into The Pixorial Producer, create a show and email it to yourself. The high-resolution show is $1.99 and lower resolution is free. The shows are not encrypted and can be edited in programs such as Adobe Premiere.

Currently you cannot put multiple shows together into one.   But you can start with a show and add other media and save it as a new show. If this is important to you please email customer_service@pixorial.com so we can move it up in our feature list. (Log in to watch our tutorial.)

You can create a show up to two hours in length. The size of the show will vary depending on resolution.

Pixorial currently does not offer the ability to remove audio. We will have audio features coming soon!

Yes, you can combine several masters in Pixorial Producer to create one show up to two hours.
(Log in to watch our tutorial.)

To delete a master, please email customer_service (at) Pixorial.com and list the title and barcode of the master. Please note that if you have collaborated with other users, deleting the master will delete the master from their account as well. In addition, any shows that you have created from this master will no longer be available.

Pixorial currently does not offer the ability to add background music.
We will have audio features coming soon!

It costs $9.99 to make one DVD. See pricing for bulk discounts.

Simply go to the Shop tab and select Mosaic. You will then be able to upload a photo of your choice and create a mosaic with scenes of your choice.

See pricing details.

Making shows is free! Sharing shows under 5 minutes in lower-resolution is also free. There are costs associated with your show if you decide you would like to purchase it in DVD or as a high-resolution download. The high-resolution downloads are $1.99 and DVDs are $9.99, plus shipping. See pricing details.

In general it takes between one hour and one business day for downloads (shows) to be ready. Downloads are not instantaneous because they are rendered from your original files.

Pixorial processing times vary based on customer volume. Online downloads and links are usually available within one business day. DVDs are shipped within one to three business days. Customers are notified via email when shows are processed. Rush processing coming soon!

Posting to Facebook is simple to do. Simply select Share on Facebook from the Create menu in the Media tab. You will prompted to connect your Pixorial account to your Facebook account the very first time that you post to Facebook. You can post any shows (created in Pixorial Producer) that are 10 minutes or less in duration. If you would like to post a master, simply drop the master into Pixorial Producer and then select Create Show.

You and any person you sent the show to will be notified via email when the show is ready to be viewed. It is very important to add customer_service (at) Pixorial.com to your address book, so that the email notification does not go to your junk or spam inbox.

You don’t need to do anything to get it to download. You will receive an email within 10 minutes to one business day, notifying you that your download is ready.

You may create DVDs up to 2 hours in length.

Pixorial uses the H.264 mp4 industry standard for high-resolution movie files.

Simply go to Account Settings, View Membership, to upgrade or downgrade your account.

You may switch from Pro membership to Basic (Free) membership by going to Account, then View Membership. However, keep in mind that as a Free member, media is archived for only 60 days and there is a
10GB limit on uploads.

Pro Members enjoy secure archival of all of their master movie files, for as long as they are a member, and Pro Members enjoy unlimited uploads and digitization (digitization fees apply.) In addition, Pro Members do not have any advertising on their account. There are more exciting advantages for Pro Members coming soon!

Because canceling your membership will result in the deletion of your digital files, cancellation requires that you contact customer_service (at) pixorial.com. To cancel your membership, simply email customer_service (at) Pixorial.com requesting that your membership be cancelled. Please note that your archived masters will be deleted and you will no longer have access to them online through Pixorial.